CUSTOMER SERVICE CENTER


Returns & Replacement Policy

A request must be made for all Returns, Defective and Non-Defective, within 25 days of the original order. All returns must be authorized in advance by a Thelightingshop.com Customer Service Representative and must have a valid Returned Goods Authorization (RGA) number issued before being shipped back. Any returns sent back without a valid RGA number will not be accepted and no credit will be issued. Some returns may have restock fees associated with them, for details on this scroll below to our RETURN ADVANTAGE policy. In the case that you received DEFECTIVE merchandise, view our replacement section below.



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Lowest Price Guarantee

We offer the best brands from the best manufacturers and aim to make your online shopping as easy and as pleasant as possible.

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Shipping Policy

All orders under $49 require a $15 Shipping and Handling Fee. All orders that exceed $49 are eligible for free shipping. Free shipping applies to ground shipments only. Often times we will have special promotions where we offer free shipping regardless of your total purchase. When this is the case you will see a FREE SHIPPING coupon on the product page of the product you are considering.

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LEARN ABOUT OUR QUICK SHIP POLICY



Back Ordered Merchandise

In the unlikely event an item happens to be out of stock, the lead-time to receive an item is usually 2 to 3 weeks. If there is particularly long back order on an item, we will notify the customer as soon as this information becomes available to us. Our estimated ship time of two to three weeks is not a guaranteed estimate but is the industry average for shipment turnaround times.


Warranty Policy

Because we at The Lighting Shop stand behind our product, we offer an extended 1 year warranty beyond the 1 year warranty provided by the manufacturers. This 2 year warranty applies to all Products sold on our website. See warranty details below.

1 YEAR OF ADDITIONAL WARRANTY: Product lines where we offer extended warranty will receive a total of 2 years of warranty replacement. This 2 year warranty applies to all Products sold on our website.

Extended Warranty, only apply to products purchased directly through our website on or after July 1, 2014 and must be in the possession of the original owner. The offers stated above will be fulfilled at our sole discretion.

HOW TO CLAIM YOUR WARRANTY REPLACEMENT: If you happen to be in a situation where this promotion applies, you simply have to follow our replacement instructions which can be found by clicking here (please have it sent to the submission form for filling replacements)

If you have any further questions regarding our Warranty Policy contact: Sales@TheLightingShop.com


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