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Return & Replacement Policy
A request must be made for all Returns, Defective and Non-Defective, within 25 days of receipt (delivery) of the original order. Items that have been installed are not eligible for return or exchange. All returns must be authorized in advance by a StylesOfLighting Customer Service Representative and must have a valid Returned Goods Authorization (RGA) number issued before being shipped back. Any returns sent back without a valid RGA number (including refused deliveries) will not be accepted and no credit will be issued. Some returns may have restock fees associated with them, for details on this scroll below to our RETURN ADVANTAGE policy. In the case that you received DAMAGED or DEFECTIVE merchandise, please DO NOT refuse delivery, and view our replacement section below. We are usually required to provide at least one (1) photo of each area that is damaged or defective as documentation for approval to return or replace. Please keep this in mind if you suspect item(s) are damaged or defective.
In the event that you ordered product that you simply do not like or it doesn’t match your décor, you may return it for a full refund (select returns are subject to a $15.00 processing fee) within the allotted 25 day period as long as the brand is part of our Return Advantage Program. For instructions on how to make a return and additional details see below.
The following product brands are part of the Return Advantage Program and have NO restocking fees:
Schonbek and Troy RLM products are all made to order and due to the custom nature of these products we are unable to accept buyer's remorse returns. Our knowledgeable team is available to help with all Schonbek and Troy RLM selections and ensure the product configuration is correct before orders are placed. In the event that Schonbek accepts a buyer's remorse return, there will be a minimum 50% restocking fee.
Arteriors, Crystorama, House of Troy, Hubbardton Forge, and Framburg Non-Defective Returns are subject to a 30% manufacturer re-stocking fee.
Craftmade, Corbett, Hudson Valley, Sonneman and Troy orders are subject to a 20% manufacturer restocking fee.
All other Non-Defective Returns are subject to a 25% manufacturer re-stocking fee, this includes (but is not limited to) Capital, Justice Design, Z-Lite, Visual Comfort Signature, Minka Lavery, Minka Aire, Metropolitan and George Kovacs.
In the event that the item you are returning has a restocking fee, it will be deducted from your refund.
Submit your request by completing our online Return Request - Click Here. The form will guide you through the process.
At StylesOfLighting.com we stand behind our products 100%.
Important:
Replacements made outside of our stated policy may be subject to additional shipping and restocking fees depending on the supplier and the situation. In order to ensure a full replacement, we may require you to ship the product back to us at our expense.
We will replace any item that you receive Damaged, Defective, or Incorrectly shipped within 25 days (15 days for Hubbardton Forge) of receipt of that item. After 25 days (15 days for Hubbardton Forge), we will assist with ordering replacement parts or a replacement fixture but it will be at the customer's expense. We reserve the right to refuse or cancel an order for any reason including limitations on quantities available for purchase, inaccuracies, or errors in product or pricing information. If you choose to return a defective, damaged or miss-shipped item without providing us the opportunity to replace it, a $15 processing fee will be applied, along with any additional expedited shipping charges or residential delivery fees incurred on your behalf. Upon placing a REPLACEMENT REQUEST, we will issue you a new order number which will help you track the replacement in the same way as the original.
In the case that you received DAMAGED or DEFECTIVE merchandise, please DO NOT refuse delivery. We are usually required to provide at least one (1) photo of each area that is damaged or defective as documentation for approval to return or replace. Please keep this in mind if you suspect item(s) are damaged or defective.
Cancellations can only be requested via phone at 888-308-4353. We make cancellation requests on a best efforts basis with the manufacturers. If you wish to cancel your order, please contact us as quickly as possible so that we may attempt to stop your order. Please note that cancellation requests cannot be processed outside of our normal business hours. If an order is too far in the process of shipping to stop, you will be able to return the order in accordance with our regular return policy.