Contact Information
EMAIL: sales@thelightingshop.comCUSTOMER SERVICE HOURS: Monday and Thursday: 9:30 a.m. to 9:00 p.m. EST
Tuesday, Wednesday, Friday, and Saturday: 9:30 a.m. to 6:00 p.m. EST
Sunday: CLOSED
PHYSICAL ADDRESS:8671 Mentor Ave
Mentor Ohio 44060
Payment/Price quotes:
Payment is required in full before any order can be placed. Items not in stock are ordered at the agreed to price. Price quotes are good from one (1) week from when the quote was originally given. Due to the minimum pricing policies that some companies strictly enforce, it is possible that a price quoted may sometimes change, if the respective manufacturer suddenly raises their prices. This is a rare occurrence and we will do our best to have the most accurate and current pricing when giving out quotes. In addition, we will also do our best to convey the price variances as they occur.
Cancellations:
Many items are shipped directly from our manufacturers. If we are NOT able to cancel your order prior to shipment, you will be responsible for all freight charges to and from your location in addition to a $25 cancellation fee. If we are able to cancel the order prior to shipping from the manufacturer, then you will only be responsible for the cancellation fee.
Back Ordered Merchandise:
In the unlikely event an item happens to be out of stock, the lead-time to receive an item is usually 2 to 3 weeks. If there is particularly long backorder on an item, we will notify the customer as soon as this information becomes available to us. Our estimated ship time of two to three weeks is not a guaranteed estimate but is the industry average for shipment turnaround times.